We do our best at 138 to provide each player a fast and efficient settlement however there are certain regulations we have to meet regarding the identification of our customers and their source of wealth which means that sometimes you maybe required to provide documents for security and verification of identity before we can process a withdrawal.These documents can easily be uploaded directly to the website under the KYC tab when logged in to your account.
Alternatively, you can take a photo of your documents and e-mail them directly to firstname.lastname@example.org.
Valid Photographic ID – We accept copies of your valid passport, driver’s license or national ID card. Signature, name, date of birth and photograph must be visible. All four corners of the document should be also visible.
Proof of Address – You may provide us a Bank Statement or Utility Bill issued within the last 6 months. The details should be clearly visible including all four corners of the document and the text must be legible.
Please note that additional documents may be required from time to time.When your documents are received and successfully verified by our relevant department, your account in 138 will be updated accordingly and you may request a withdrawal. We will try and do this as quickly as posisble for you but it may take up to 72 hours.
The withdrawal processing time comes into effect once all of your documents are verified and once we have sent your funds the time taken to receive them maybe affected by your bank. Generally, using Credit/Debit Card, Skrill(Moneybookers) takes between 24 and 72 hours.
The default withdrawal method will always be the last method you used to deposit.
Credit/Debit Cards have a minimum withdrawal limit of £10 / €10 and a maximum of £5,000 / €5,000 per day.
Skrill (Moneybookers) have a minimum withdrawal limit of £20 / €20 and a maximum of £10,000 / €10,000 per day.
If you have outstanding bonuses on your account, you will not be able to withdraw until you meet the wagering requirements. Otherwise, bonuses and winnings from them will be cut.
Large withdrawals might take longer than 5 business days to be processed.
During the processing period you can cancel your withdrawal request in the withdrawal page of your account.
Do not hesitate to contact the online support if you need help at any time.